FAQ
LOYALTY REWARDS
LOYALTY REWARDS
Earn 1 point for every $40 in service purchases Earn 1 point for every $20 in retail purchases. Earn 200 points for referring a friend to Herdis, The Salon (that’s $20 credited to your account!)
LOYALTY REDEMPTION
10 points = $1 You may redeem up to 20% of your service ticket and 100% of your product purchase.
Bonus Points/Bonus Rewards
Be on the lookout for bonus point offers, such as double points on retail purchases and gift card purchases. For your birthday month, please enjoy a complimentary custom treatment when booking any Special FX service in your birthday month* *limit one (1) custom therapeutic treatment per client per year.
POLICIES
RETURNS & EXCHANGES
We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box. We can not offer a return or exchange of custom ordered hair extensions.
SERVICE ADJUSTMENTS
Our goal is that you love your look - period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.
METHOD OF PAYMENT
We accept cash, checks and all forms of credit cards.